CA Amar Kumar Behera
D G M (F&A), Apollo Hospitals Enterprises Ltd. Odisha, India

DoI: CJBES/ Vol.1.2/ Dec-2024…

Abstract

Services are considered to be important because of their significant role in daily life, in industrial States in the past two decades the services sector has been at the forefront of economic activities. This is a clear indication of the importance of services and their role in the daily life of individuals.

This paper studies the quality of services in corporate hospital. The study confirmed that the Supreme Council of the hospital is responsible for command and control quality at strategic level. The study also found that the field of improving the medical health is very developed and there is an opportunity for those interested in this field for documentation and installation of their practices related to the improvement of quality, particularly that health care literature is not applicable scientifically in the field of employment.

Keywords: Corporate hospitals, Health services, Service quality, SLR, SERVQUAL

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